Privacy and Confidentiality Policy

How we respect privacy when we deal with personal information collected by our organisation

This Privacy Policy applies to information We are Stronger collect about individuals who interact with our organisation. It explains what personal information we collect and how we use it.

If you have any comments or questions about this notice, feel free to contact us.

1. Personal data that we process

The following table explains the types of data we collect and the legal basis, under current data protection legislation, on which this data is processed.

Purpose Data (key elements) Basis
Enquiring about our organisation and its work Name, email, message Legitimate interests - it is necessary for us to read and store your message so that we can respond in the way that you would expect.
Subscribing to email updates about our work Name, email Consent - you have given your active consent.
Making a donation Name, email, address, payment information Legitimate interests - this information is necessary for us to fulfill your intention of donating money and your expectation of receiving a confirmation message.
Signing up as a member Name, email Contract - by paying your membership fees you have entered into a contractual relationship with us as set out in our membership terms and conditions.
Enquiring for advice and support Our service is available by telephone, email, text message, letter, and face to face. Legitimate Interests - Once you enquire for our services and if you want us to reach you again, you will share your personal information which may include your name, number and email address. We look after your information to keep it safe and secure. We only store essential information and contact you to provide ongoing support. If you no longer wish to be contacted by the charity, you can let us know and we will remove your details.
Website functionality Website activity collected through cookies Legitimate interests - it is necessary for us to store a small amount of information, usually through cookies, to deliver functionality that you would expect, such as remembering the contents

2. How we use your data

We will only use your data in a manner that is appropriate considering the basis on which that data was collected, as set out in the table at the top of this policy.

For example, we may use your personal information to:

  • reply to enquiries you send to us
  • handle donations or other transactions that you initiate
  • where you have specifically agreed to this, send you marketing communications by email relating to our work which we think may be of interest to you

3. When we share your data

We will only pass your data to third parties in the following circumstances:

  • you have provided your explicit consent for us to pass data to a named third party
  • we are using a third party purely for the purposes of processing data on our behalf and we have in place a data processing agreement with that third party that fulfils our legal obligations in relation to the use of third party data processors
  • we are required by law to share your data

In addition, we will only pass data to third parties outside of the EU where appropriate safeguards are in place as defined by Article 46 of the General Data Protection Regulation.

4. How long we keep your data

We take the principles of data minimization and removal seriously and have internal policies in place to ensure that we only ever ask for the minimum amount of data for the associated purpose and delete that data promptly once it is no longer required.

Where data is collected on the basis of consent, we will seek renewal of consent at least every three years.

5. Confidentiality

Confidentiality means not sharing your information you’ve disclosed with anyone outside the Charity or internal persons who do not need to know for legitimate purposes. It means you can trust that we’ll keep it private. Only in certain circumstances when we are concerned for you or someone else’s safety, will we need to share this outside of We Are Stronger Charity. We take this very seriously and think hard about why we may need to share your information. The following are examples of scenarios when we might need to share your information.

When we might need to share information you’ve disclosed:

  • You ask us to
  • We believe your life or someone else’s life is in danger
  • You’re being hurt by someone in a position of authority and trust who is able to hurt others
  • You tell us that you’re seriously hurting another person.
  • You tell us about someone else who’s being hurt and is not able to tell someone or understand what’s happening to them
  • We’re told we have to by law, for example for a court case

6. Rights you have over your data

You have a range of rights over your data, which include the following:

  • Where data processing is based on consent, you may revoke this consent at any time and we will make it as easy as possible for you to do this (for example by putting ‘unsubscribe’ links at the bottom of all our marketing emails).
  • You have the right to ask for rectification and/or deletion of your information.
  • You have the right of access to your information
  • You have the right to lodge a complaint with the Information Commissioner if you feel your rights have been infringed.

A full summary of your legal rights over your data can be found on the Information Commissioner’s website here: https://ico.org.uk/

If you would like to access the rights listed above, or any other legal rights you have over your data under current legislation, please get in touch with us.

Please note that relying on some of these rights, such as the right to deleting your data, will make it impossible for us to continue to deliver some services to you. However, where possible we will always try to allow the maximum access to your rights while continuing to deliver as many services to you as possible.

7. Cookies & usage tracking

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, eg remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.

Where cookies are used to collect personal data, we list these purposes in section 1 above, along with other personal data that we collect. However, we also use some cookies that do not collect personal information but that do help us collect anonymous information about how people use our website. We use Google Analytics for this purpose. Google Analytics generates statistical and other information about website usage by means of cookies, which are stored on users' computers. The information collected by Google Analytics about usage of our website is not personally identifiable. The data is collected anonymously, stored by Google and used by us to create reports about website usage. Google's privacy policy is available at http://www.google.com/privacypolicy.html.

8. Modifications

We may modify this Privacy Policy from time to time and will publish the most current version on our website. If a modification meaningfully reduces your rights, we'll notify people whose personal data we hold and is affected.